Privacy Policy

1. Who We Are

NURMIS is a luxury beauty and personal care brand dedicated to providing premium skincare, haircare, and cosmetic products inspired by nature and enhanced through scientific innovation. For the purpose of this Privacy Policy, "NURMIS," "we," "our," and "us" refer to NURMIS and its authorized representatives.

2. Information We Collect

We may collect the following categories of information:

Personal Information

When you place an order, create an account, subscribe to our communications, or contact us, we may collect: Full Name, Mobile Number, Email Address, Shipping Address, Billing Address, Postal Code, and City/State Information.

Transaction Information

We may collect information related to products purchased, order history, payment status, refund or replacement requests, and customer support interactions.

Technical Information

When you visit our website, certain information may be collected automatically, including: IP Address, Browser Type, Device Information, Operating System, Website Usage Data, and Cookies.

3. How We Use Your Information

We use your information for legitimate business purposes, including processing and fulfilling orders, providing customer support, managing your account, sending order confirmations and updates, improving products and services, enhancing website functionality, preventing fraud, complying with legal obligations, and conducting business analytics.

4. Marketing Communications

With your consent, NURMIS may send promotional emails, SMS messages, WhatsApp communications, newsletters, offers, product launches, and updates. You may opt out of marketing communications at any time by clicking the unsubscribe link in emails, replying STOP where applicable, or contacting our customer support team. (Transactional messages relating to orders and customer service will still be sent).

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve user experience, remember preferences, analyze website traffic, enhance website performance, and personalize content/offers. You may disable cookies through your browser settings; however, some website features may not function properly.

6. Payment Security

NURMIS does not store your complete credit card, debit card, banking credentials, or payment authentication details. Payments are processed through secure third-party payment gateways that comply with applicable security standards.

7. Sharing of Information

We do not sell, rent, or trade your personal information to third parties. We may share information only with: delivery and logistics partners, payment processing providers, technology/hosting service providers, customer support partners, and government/regulatory authorities when required by law. Such sharing is limited to information necessary for the intended purpose.

8. Data Security

NURMIS implements appropriate administrative, technical, and organizational measures to protect your information from unauthorized access, disclosure, alteration, misuse, loss, or destruction. While we strive to maintain robust security practices, no method of electronic transmission or storage can be guaranteed to be completely secure.

9. Data Retention

We retain personal information only for as long as necessary to fulfill orders, provide customer support, meet legal/regulatory obligations, resolve disputes, and enforce agreements. Information may be securely deleted when no longer required.

10. Your Rights

Subject to applicable laws, you may have the right to access your personal information, request correction of inaccurate information, request deletion of certain information, withdraw marketing consent, or object to certain processing activities. Requests may be submitted through the contact information provided below.

11. Children's Privacy

NURMIS products and services are not intended for individuals under 18 years of age without parental or guardian supervision. We do not knowingly collect personal information from children.

12. Third-Party Links

Our website may contain links to external websites or social media platforms. NURMIS is not responsible for the privacy practices, policies, or content of third-party websites. Users are encouraged to review the privacy policies of such websites independently.

13. International Access

Users accessing the website from outside India do so at their own discretion and are responsible for compliance with applicable local laws.

14. Policy Updates

NURMIS reserves the right to modify, update, or revise this Privacy Policy at any time. Any changes will be posted on the website with the updated effective date. Continued use of the website after changes are posted constitutes acceptance of the revised Privacy Policy.